Privacy Policy

1. About This Policy

VirtualMission Pty Ltd ("VirtualMission", "we", "us" or "our") operates the website located at https://virtualmission.pro (the "Website"). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our Website or use our services.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. By accessing or using our Website, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form or enquiry via our Website;
• Subscribe to our newsletter or mailing list;
• Communicate with us by email, phone or other means.

The types of personal information we may collect include your name, email address, phone number and the content of your messages.

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location;
• Browser type and version;
• Operating system;
• Pages visited and time spent on each page;
• Referring website address;
• Date and time of your visit.

This information is collected through cookies and similar tracking technologies. Please refer to Section 5 for more information.

2.3 Information We Do Not Collect

VirtualMission does not collect financial information, payment card details, or any data related to real-money transactions. Our platform does not involve any form of wagering or gambling.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support;
• To send you newsletters and updates about our games and services, where you have consented;
• To improve and optimise our Website and user experience;
• To monitor and analyse usage patterns and trends;
• To comply with our legal obligations under Australian law;
• To protect the security and integrity of our Website;
• To enforce our Terms of Use and other agreements.

We will only use your personal information for the purposes for which it was collected, or for directly related purposes, unless you have consented to another use or disclosure.

4. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Website (e.g., web hosting, analytics). These providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed.
• Legal Requirements: We may disclose your information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety or the safety of others.
• Business Transfers: In the event of a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience. A cookie is a small text file stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for the Website to function, including age verification and session management. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our Website by collecting anonymous usage data.
• Preference Cookies: Remember your settings and preferences (e.g., cookie consent choices).

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. For full details, please refer to our Cookie Policy.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include secure server infrastructure, encrypted data transmission (HTTPS), and access controls.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. Newsletter subscriber data is retained until you unsubscribe. Automatically collected technical data may be retained for up to 12 months for analytics purposes.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate, incomplete or outdated information;
• Request deletion of your personal information, subject to our legal obligations;
• Withdraw consent to processing where consent is the legal basis;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

Our Website is strictly intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take steps to delete that information promptly. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VirtualMission Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.